Click the LIVE SUPPORT button at the top right of the
event screen to engage with a dedicated tech
System requirements to check
Updating Your Profile
When you first sign in to the OnAIR Portal, the Event Check In window displays, where you can update your profile, capture or add a profile photo and review your privacy settings. To edit or change these settings, please click on your profile photo at the top right of the screen and select My Settings. Note: Your contact details were provided as part of your registration. If this information requires an update, please email mailto:firstname.lastname@example.org. Your change will be applied within 24 hours.
Using the Timeline
Sessions and functions that are happening each day are listed in the timeline in chronological order. You can click on any of the items in the timeline to view additional information and join the session or function.
Muting your Camera and Mic
When using the Meeting Hub, Live Support or Exhibitor Instant Meetings, once the Video Call starts your camera and microphone will be enabled by default. Click on the icons in the video window to disable the camera and mute your microphone as needed.
Using the Meeting Hub
The Meeting Hub allows you to connect and communicate with other attendees. Once you have located an attendee you want to connect with, click the Connect button. Once the other attendee accepts your request, you can choose to interact with your connection by starting a live chat or live video call. You can also schedule to meet at a future time, send messages and take notes. Contact information for all attendees you have connected will be included when you export your contacts (see the Exporting your Notes and Contacts for additional information).
You can visit the Virtual Exhibition at any time during the event by clicking on the View Directory button at the right of the timeline. When you are in the Products & Services Directory area, you can search and browse through the list of exhibitors. Clicking on the View Button lets you review the Exhibitor’s Information and download any available brochures. You can also choose to connect with members of the Exhibitor team via Meeting Hub. If the exhibition is open and the exhibitor’s staff is online, you can request a live meeting and you will be placed in a queue. You can always see your position in the queue and when you reach the top of the queue a video meeting with the selected member of the exhibitor’s team will begin.
Exporting your Notes and Contacts
Any notes that you take throughout the event can be exported by selecting the Export icon in the top right of the screen near your Profile image. In additional, all Meeting Hub connections you have make with other OnAIR participants will save their contact information, that you can export using the Export option as well.
Our Live Event Support Team is online and available for you. If you have any questions or need technical assistance, please click on the red Live Support icon in the top right of the screen.
Having Camera or Mic Problems?
Please reset or review your browser permissions for your camera and microphone. For example, in Chrome, you can click on the small lock icon to the right of the portal URL to check on these settings.
PPIM Houston contacts:
+1 713 449 3222
| BJ Lowe
+1 713 416 0546